What if my deposit is not protected?

If you’ve checked here and the schemes can confirm your deposit isn’t protected, you can: 

  • Write to your landlord. Here’s some sample letters to help you out.
  • Consider making a court claim if you don’t get a response or are not happy with what they’ve said. 

You can also take your landlord to court:

  • If your deposit is not protected within 30 days of it being paid, and/or
  • Your landlord does not provide you with certain information within 30 days of signing your contract.  This includes the deposit scheme being used, a certificate showing protection and how much deposit is being protected.

If you win the case, the court can order your landlord to:

  • Give you your deposit back or put it in a protection scheme, and
  • Pay you a fine between 1-3 times the amount of the deposit 
  • Restrict the steps your landlord can take to evict you while the deposit is protected

LUU Advice can help with:

  • Advising you about your rights and the pros and cons of going to court
  • Negotiating with your landlord if your deposit is not protected
  • Making a claim in the county court


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